Streamlining cross-organisational processes based on service-oriented architectures is perceived as a natural way of increasing organisational performance. However, an overarching framework for nurturing the orderly development and deployment of service-oriented systems in large and highly compartmentalised organisations is missing. This project seeks to provide methods for consistent definition of services, design of user-centred service repositories, incentive and accountability structures for service governance, and efficient service discovery mechanisms in service-oriented systems. Among other outcomes, the project will lead to an overarching framework for enabling the formation of so-called service ecosystems, that is, service-oriented systems that grow up from independent initiatives, yet interact in seamless ways to support complex business processes. Though the focus will be on government processes, the project will generalise beyond this scope for a wider uptake of service ecosystems in other types of organisations. The project is divided in the following five work packages: Service Analysis and Design, Service Discovery, Service Governance, Service Delivery and Brokerage.