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Service-oriented Resource Management |
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Service Systems as Customer-Intensive Systems and its Implications for Service Science and Engineering |
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Design of Service Systems under Variability: Research Issues |
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Collaborative Continuous Service Engineering |
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Bridging the “Front Stage” and “Back Stage” in Service System Design |
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A Lifecycle Approach towards Business Rules Management |
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Is there a Viable Future for Residential IP-Telephony Users? Exploring Providers’ and End-users’ Perspectives |
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Impacts of Logistics Service Performance through IT on Overall Tourist Satisfaction and Loyalty |
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Semi-Automated Provisioning and Usage of Configurable Web Services |
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Service Co-Creation with the Customer: the Role of Information Systems |
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Diffusion of E-Government Services in Australia: Citizens' Perspectives |
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'You Got E-Government?' A Quantitative Analysis of Social In- and Exclusiveness of Electronic Public Service Delivery |
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Evaluation of Future Mobile Services Based on the Technology Acceptance Model |
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Enhancing Customer Experience within the Mobile Telecommunications Industry |
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Understanding the Key Drivers in User Loyalty Toward Mobile Data Services |
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Questioning the Use of Opaque Web Practices among Low-cost Airline Carriers |
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Provisioning of Service Mashup Topologies |
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E3-Service - A Model-Based Approach for Generating Needs-Driven E-Service Bundles in a Networked Enterprise |
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The Unaspected Destiny of a Collaborative E-Marketplace: The Agriok Case |
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Supporting Moderators of Company Networks by an Optimization Service for Orchestration |
