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Towards a Service Portfolio Management Framework |
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The (Missing?) Value of IT in Public Organizations – The Case Of the Swedish Rescue Services |
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An Exploratory Investigation of Critical Success Factors in Wireless Field Force Automation Projects |
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Reconceptualising the Information System as a Service (Research in Progress) |
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Information Needs in Service Systems – A Framework for Integrating Service and Manufacturing Business Processes |
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Bridging the “Front Stage” and “Back Stage” in Service System Design |
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A Lifecycle Approach towards Business Rules Management |
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Is there a Viable Future for Residential IP-Telephony Users? Exploring Providers’ and End-users’ Perspectives |
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Facilitating Operational Control of Business Services: A Method for Analysing and Structuring Customer Integration |
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Enabling the Transfer of Information Technology Support Knowledge to Enterprise Customers Using Web-based Self-service Systems: Critical Success Factors from the Support Organisation Perspective |
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Internationales Servicemarketing - Die neue Dimension im industriellen Wettbewerb [en] |
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CurLy - Customer related Service Life Cycle |
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Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Regelkreismodell des Life Cycle Managements investiver PSS [en] |
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Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Rahmenwerk für die Analyse und Entwicklung von PSS [en] |
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Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Modell der Sustainable Innovations Group, Technical University [en] |
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Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Rahmenkonzept zur Entwicklung von PSS [en] |
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Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Hybride Produktentwicklung für produzierende Dienstleister [en] |
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Nachhaltigkeitseffekte hybrider Leistungsbündel [en] |
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Wachstums- und Ertragspotenziale im Service im Maschinenbau (Erhebung) [en] |
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Vorgehensmodell zur Weiterentwicklung zum hybriden Leistungsanbieter [en] |
