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Information Management

A Conceptual Framework for Evaluating the Public Value of e-Government: A Case Study from Sri Lanka
A Preliminary Decision Model for Shared Services: Insights from an Australian University
SMS - Push First and Then Students Will Pull Administrative Information in Higher Education?
A Formal Model for Electronic and Mobile Government Service Delivery Success Factors
Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion
Key Requirements for a Context-Aware Service Marketplace: An Expert’s Perspective
Conceptualisation and Facilitation of SOA Governance
All Part of the Service? Addressing Data Longevity in Service Oriented Architectures
Empirical Evaluation of a Service Analysis and Design Methodology
Critical Success Factors for Wireless Hospital Bed Management Systems: The Case of MARGE
The Rise of ICT for Commerce in Small Product Offerings Case studies from India
Old Theory and New Service Quality: An Exploratory Study of the Nature and Nomological Net of Online Service Quality and Continu
ISPs’ Service Quality and Customer Satisfaction in the Southern Region of Malaysia
Production Planning for IT-Service Providers: An ERP-based Concept
An Ontology for Mobile Situation Oriented Systems
Implementing Centralised IT Service Management: Drawing Lessons from the Public Sector
Developing a Model for Government Service Delivery Through Intelligent Support Systems (ISS)
Understanding Knowledge Transfer in Web-based B2B IT Support
Online Resumes: Optimizing Design to Service Recruiters
Design Options for Service Directories in Business Networks