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Controlling of Product-Service-Systems

Framework of a Process Laboratory for the Operational Control of Service Processes
Towards Global Service Quality Dimensions: an Exploration of Commonality in Service Quality Measurement across Industries
IT Impacts on Operation-Level Agility in Service Industries
The (Missing?) Value of IT in Public Organizations – The Case Of the Swedish Rescue Services
Barriers for Transformation: Impediments for Transforming the Public Sector through Egovernment
Risk-Based Decision Support in Service Value Networks
The Design of An Accountability Framework for Service Engineering
A Lifecycle Approach towards Business Rules Management
A Conceptual Model for IT-enabled Enterprise Risk Management in Financial Organisations
Intelligent Decision Support Systems and Neurosimulators: A Promising Alliance for Financial Services Providers
Facilitating Operational Control of Business Services: A Method for Analysing and Structuring Customer Integration
On Business Services Representation – The 3 x 3 x 3 Approach
Towards an Abbreviated COBIT Framework for Use in an Australian State Public Sector
An Evaluation Framework for e-Government Services Based on Principles Laid Out in COBIT, the ISO 9000 Standard, and TAM
The Impact of Mobile Computing in the Performance Evaluation of Emergency Medical Services: An Australian Case Study
Transforming IT Service Management – the ITIL Impact
Internationales Servicemarketing - Die neue Dimension im industriellen Wettbewerb [en]
Ex-ante-Kalkulationsmodell zur mittel- bis langfrisigen Budgetkalkulation für den Dienstleistungsexport [en]
Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Vergleichsrahmen für PSSE-Vorgehensmodelle [en]
Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Rahmenkonzept zur Entwicklung von PSS [en]