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Framework of a Process Laboratory for the Operational Control of Service Processes |
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Towards Global Service Quality Dimensions: an Exploration of Commonality in Service Quality Measurement across Industries |
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IT Impacts on Operation-Level Agility in Service Industries [de] |
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The (Missing?) Value of IT in Public Organizations – The Case Of the Swedish Rescue Services [de] |
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Barriers for Transformation: Impediments for Transforming the Public Sector through Egovernment [de] |
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Risk-Based Decision Support in Service Value Networks [de] |
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The Design of An Accountability Framework for Service Engineering [de] |
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A Lifecycle Approach towards Business Rules Management [de] |
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A Conceptual Model for IT-enabled Enterprise Risk Management in Financial Organisations [de] |
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Intelligent Decision Support Systems and Neurosimulators: A Promising Alliance for Financial Services Providers [de] |
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Facilitating Operational Control of Business Services: A Method for Analysing and Structuring Customer Integration [de] |
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On Business Services Representation – The 3 x 3 x 3 Approach [de] |
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Towards an Abbreviated COBIT Framework for Use in an Australian State Public Sector [de] |
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An Evaluation Framework for e-Government Services Based on Principles Laid Out in COBIT, the ISO 9000 Standard, and TAM [de] |
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The impact of mobile computing in the performance evaluation of Emergency Medical Services: An Australian case study [de] |
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Transforming IT Service Management – the ITIL Impact [de] |
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Internationales Servicemarketing - Die neue Dimension im industriellen Wettbewerb |
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Ex-ante-Kalkulationsmodell zur mittel- bis langfrisigen Budgetkalkulation für den Dienstleistungsexport |
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Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Vergleichsrahmen für PSSE-Vorgehensmodelle |
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Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Rahmenkonzept zur Entwicklung von PSS |
