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Moving Toward a Service Metaphor for Describing, Evaluating, and Designing Systems

Dimension Value
  • Type of the Research Result
  • Literature Analysis
  • Current Status of Development
  • In Progress
    • Without Pilot Application
  • Number of Cases
  • Not Specified
  • Functional Area
  • Core Processes
    • Core Processes First Level
      • Ideas Generation for Product-Service-Systems
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Not Specified
  • Types of Customers of Value Bundles
  • Businesses
  • Industry Sector
  • Not Specified
  • Standardization
  • Not Specified

This paper explores possible steps toward incorporating the increasingly important topics of service and service systems into the core of the IS field, thereby moving toward a service-oriented core without abandoning existing tool-oriented concepts and methods. Incorporating more of a service mindset into IS would add to the many service-related topics that it already contains. A service mindset would focus more on customer activities and concerns within the analysis of IT-reliant work systems. This paper presents frameworks and related tools that provide an indication of what a more service-oriented IS field might look like.

This research result was described by Sanja Tumbas (2. May 2011 - 8:15)
This research result was last edited by Sanja Tumbas (26. November 2011 - 18:58)

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