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An Evaluation Framework for e-Government Services Based on Principles Laid Out in COBIT, the ISO 9000 Standard, and TAM

Dimension Value
  • Type of the Research Result
  • Model
    • Other Model
  • Current Status of Development
  • Not specified
  • Number of Cases
  • Not Specified
  • Functional Area
  • Coordinating Processes
    • Controlling of Product-Service-Systems
    • Management of Values and Culture for Product-Service-Systems
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Not Specified
  • Types of Customers of Value Bundles
  • Private Customers
  • Industry Sector
  • Public Administration and Defense, Social Insurance
  • Standardization
  • Multinational Standardization
    • ISO International Standards Organization
    • Other

The evaluation framework for e-Government services proposed in this paper is designed to be a comprehensive guidance. The framework, which is intentionally used to ensure that government services meet the settled objective and citizens’ needs, comprises of leading principles as stated in the Control Objectives for Information and related Technology (COBIT), and the ISO 9000 quality standard, which are then merged into the Technology Acceptance Model (TAM).  The resulting framework is aimed at providing management with a direction to better achieve the quality goals of e-Government services and assure citizens about the quality of services provided by government organizations.

This research result was described by Sanja Tumbas (27. April 2011 - 9:38)
This research result was last edited by Sanja Tumbas (25. November 2011 - 21:11)

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