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Developing Public E-Services for Several Stakeholders – A Multifaceted View of The Needs for an E-Service

Dimension Value
  • Type of the Research Result
  • Empirical Study
    • Other Empirical Study
  • Current Status of Development
  • In Progress
    • With Pilot Application
  • Number of Cases
  • Not Specified
  • Functional Area
  • Core Processes
    • Core Processes First Level
      • Design and Implementation of Product-Service-Systems
      • Implementation of the Infrastructure for Product-Service-Systems
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Not Specified
  • Types of Customers of Value Bundles
  • Public Administrations
  • Industry Sector
  • Providing other Public and Personal Services
  • Standardization
  • Not Specified

This paper discusses how several stakeholders in a public e-service development project consider a future e-service and expected changes in administrative processes and working routines. Authors findings indicate a much more multifaceted view than the common win-win situation, with increased quality for citizens and increased efficiency for agencies, which is rhetorically put forth as an effect of public eservice implementation.

This research result was described by Sanja Tumbas (13. August 2011 - 10:40)
This research result was last edited by Sanja Tumbas (16. December 2011 - 20:44)

Further information

This Research Result is related to the following Organization/s