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Design Criteria for Public E-Services

Dimension Value
  • Type of the Research Result
  • Implementation
    • Software in Service Systems
  • Current Status of Development
  • Not specified
  • Number of Cases
  • Not Specified
  • Functional Area
  • Supporting Processes
    • Information Management
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Not Specified
  • Pre-Utilization
  • Types of Customers of Value Bundles
  • Businesses
  • Public Administrations
  • Industry Sector
  • Public Administration and Defense, Social Insurance
  • Standardization
  • No Standardization

This paper focuses on design criteria for public e-services. The paper challenges traditional lists of usability criteria supporting design and evaluation of IT-systems. Traditional criteria within the field of human-computer interaction are perceived as too limited and an expanded view of the communication and business process is proposed. Within this expanded view, existing usability criteria are considered as important but not sufficient. Based on this claim, criteria also supporting communication and business actions are proposed.

This research result was described by Sanja Tumbas (13. August 2011 - 11:07)
This research result was last edited by Sanja Tumbas (16. December 2011 - 20:29)

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