• Deutsch
  • English

Barriers to IT-Driven Governmental Transformation

Dimension Value
  • Type of the Research Result
  • Model
    • Business Model
  • Current Status of Development
  • Not specified
  • Number of Cases
  • Not Specified
  • Functional Area
  • Supporting Processes
    • Information Management
    • Technology Management
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Not Specified
  • Types of Customers of Value Bundles
  • Public Administrations
  • Industry Sector
  • Public Administration and Defense, Social Insurance
  • Standardization
  • Not Specified

A number of separate studies have concluded that governmental organizations could greatly improve their efficiency as well as their quality of service by embracing state of the art IT. However, in reality few of the potential benefits are actually leveraged. Even those organizations that have succeeded in establishing online service delivery often fail in transformational aspects such as service orientation and a networked organizational structure. This paper adds to the theoretical body of Transformational Government by a longitudinal study of barriers to IT-driven change in a European Customs organization.

This research result was described by Sanja Tumbas (13. August 2011 - 14:41)
This research result was last edited by Sanja Tumbas (16. December 2011 - 19:46)

Further information

This Research Result is related to the following Organization/s

This Research Result is connected to the following Publication/s