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Bridging the “Front Stage” and “Back Stage” in Service System Design |
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A Lifecycle Approach towards Business Rules Management |
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Social Factors Influencing the Information Security Maturity of Malaysian Public Service Organisation: An Empirical Analysis |
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Integrated e-Government Systems: Unintended Impacts for Those at the Margins |
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IT Service Management Improvement – Actor Network Perspective |
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Towards Providing Lightweight Access to Legacy Applications as Cloud-Based Services |
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Cultural Influences on IS Service Quality Perceptions |
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Facilitating Operational Control of Business Services: A Method for Analysing and Structuring Customer Integration |
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Co-Creation in Business Service Lifecycle Management |
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Online Service Delivery Models – An International Comparison in the Public Sector |
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Testing and Validating a Conceptual Framework for Evaluating the Public Value of e-Government Using Structural Equation Modelling |
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Validation of a Generic Service Governance Meta Model based on the Comparison of Major Governance Frameworks |
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Towards A Set of Requirements for A Holistic IT Solution Engineering Approach |
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User Perceived Requirements for a Mobile Accounting Information System |
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Values and M-Services Adoption |
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Victorian Local Government Websites: Tracking Information Provision and e-Service |
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Exploring the Characteristics of Mobile Data Service Users in Australia |
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E-fulfilment Systems for Quality Healthcare Delivery: A New Construct for Visualising and Designing |
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Towards an Abbreviated COBIT Framework for Use in an Australian State Public Sector |
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Transforming IT Service Management – the ITIL Impact |
