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Towards a Service Portfolio Management Framework
Developing a Model for Government Service Delivery Through Intelligent Support Systems (ISS)
Understanding Knowledge Transfer in Web-based B2B IT Support
An Empirical Exploration of Requirements Engineering for Hybrid Products
Understanding Citizens' Behavioural Intention in The Adoption of E-Government Services in the State of Qatar
NFC Based Service Innovation in Retail: An Explorative Study
A Transaction Cost Theoretical Analysis of Software-As-A-Service (Saas)-Based Sourcing in SMBs And Enterprises
The Business Intelligence Competence Centre as an Interface Between It and User Departments in Maintenance and Release Development
Integrating Value-Adding Mobile Services into an Emergency Management System for Tourist Destinations
Measurement of e-Service Quality: An Empirical Study on Online Travel Service
Reconceptualising the Information System as a Service (Research in Progress)
Predominantly Electronic or Personal Service Delivery? A Case in The Wealth Management Context
Information Needs in Service Systems – A Framework for Integrating Service and Manufacturing Business Processes
Managing the Current Customization of Process Related IT-Services
Learning Service Experience from the Service Encounter of a Retailing Chain Storefront
Selecting Web Services and Participants for Enforcing Workflow Access Control
Determining Appropriate Modes for Service Trade from Value Chain and Value Co-creation Perspectives
The Critical Issues about Deploying RFID in Healthcare Industry by service perspective
Service-oriented Resource Management
Service Systems as Customer-Intensive Systems and its Implications for Service Science and Engineering