|
On Business Services Representation – The 3 x 3 x 3 Approach |
|
Testing and Validating a Conceptual Framework for Evaluating the Public Value of e-Government Using Structural Equation Modelling |
|
Validation of a Generic Service Governance Meta Model based on the Comparison of Major Governance Frameworks |
|
Towards A Set of Requirements for A Holistic IT Solution Engineering Approach |
|
Developing the Electronic Service Acceptance Model from Internet Securities Trading System |
|
Consumer Acceptance of Third Generation Mobile Value-added Services: A Survey of Hong Kong Consumer Perceptions |
|
E-fulfilment Systems for Quality Healthcare Delivery: A New Construct for Visualising and Designing |
|
Towards an Abbreviated COBIT Framework for Use in an Australian State Public Sector |
|
The Impact of Mobile Computing in the Performance Evaluation of Emergency Medical Services: An Australian Case Study |
|
Transforming IT Service Management – the ITIL Impact |
|
Internationales Servicemarketing - Die neue Dimension im industriellen Wettbewerb [en] |
|
Innovationsfaehigkeit industrieller Dienstleistungen in Organisationsformen jenseits der Hierarchie [en] |
|
Ex-ante-Marktbewertungstool für den Dienstleistungsexport [en] |
|
Ex-ante-Kalkulationsmodell zur mittel- bis langfrisigen Budgetkalkulation für den Dienstleistungsexport [en] |
|
Ex-ante-Checkliste zur Analyse von Kundenanforderungen [en] |
|
Ein Beitrag zur systematischen Entwicklung produktorientierter Dienstleistungen [en] |
|
CurLy - Customer related Service Life Cycle |
|
Best-Practises für den Export von IT-Dienstleistungen [en] |
|
Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Regelkreismodell des Life Cycle Managements investiver PSS [en] |
|
Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Rahmenwerk für die Analyse und Entwicklung von PSS [en] |
