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A Conceptual Framework for Evaluating the Public Value of e-Government: A Case Study from Sri Lanka
A Preliminary Decision Model for Shared Services: Insights from an Australian University
SMS - Push First and Then Students Will Pull Administrative Information in Higher Education?
A Formal Model for Electronic and Mobile Government Service Delivery Success Factors
Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion
Consumer Choice Model of Mobile Banking
Key Requirements for a Context-Aware Service Marketplace: An Expert’s Perspective
Empirical Evaluation of a Service Analysis and Design Methodology
Old Theory and New Service Quality: An Exploratory Study of the Nature and Nomological Net of Online Service Quality and Continu
Towards Logistics Exception Prioritisation: Ontological Approach
ISPs’ Service Quality and Customer Satisfaction in the Southern Region of Malaysia
Production Planning for IT-Service Providers: An ERP-based Concept
Positive and Negative Findings of the ISO/IEC 17799 Framework
Implementing Centralised IT Service Management: Drawing Lessons from the Public Sector
Enterprise Fraud Management Using Cloud Computing: A Cost-Benefit Analysis Framework
Online Resumes: Optimizing Design to Service Recruiters
Design Options for Service Directories in Business Networks
SOA Adoption in Business Networks –Does SOA Live up to High Expectations?
The Business Perspective of Cloud Computing: Actors, Roles, and Value Networks
Valuating Business Process Flexibility achieved through an Alternative Execution Path