Consumer Acceptance of Third Generation Mobile Value-added Services: A Survey of Hong Kong Consumer Perceptions, Liao, Z., and Lichtenstein S. , 17th Australian Conference on Information Systems, Adelaide, (2006)

Enabling the Transfer of Information Technology Support Knowledge to Enterprise Customers Using Web-based Self-service Systems: Critical Success Factors from the Support Organisation Perspective, Cooper, V. A., Lichtenstein S., and Smith R. , 17th Australian Conference on Information Systems, Adelaide, (2006)