ITIL and the Creation of Benefits: An Empirical Study on Benefits, Challenges and Processes
| Title | ITIL and the Creation of Benefits: An Empirical Study on Benefits, Challenges and Processes |
| Publication Type | Conference Paper |
| Year of Publication | 2010 |
| Authors | Marrone, M., and Kolbe L. M. |
| Conference Name | 18th European Conference on Information Systems |
| Conference Location | Pretoria, South Africa |
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