Blueprinting the service company. Managing service processes efficiently
| Title | Blueprinting the service company. Managing service processes efficiently |
| Publication Type | Journal Article |
| Year of Publication | Submitted |
| Authors | Fließ, S., and Kleinaltenkamp M. |
| Journal | Journal of Business Research, 57 (2004) 4 |
| Pagination | 392–404 |
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