Commoditization of IT and increasing globalization mean that the best ways to organize IT service provision in Australian organizations are changing rapidly. By studying the way IT is managed in 12 large Australian organizations over three years (2007-9), the primary benefit expected for this study is that we will be able to offer sound advice to Australian Chief Information Officers on the best ways to structure and manage IT service provision in Australian organizations. As a secondary benefit, we will be able to offer advice to students, on careers in IT, and to Information Systems Departments in Australian universities, on desirable curriculum content for the next decade.