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Positive and Negative Findings of the ISO/IEC 17799 Framework |
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Towards Global Service Quality Dimensions: an Exploration of Commonality in Service Quality Measurement across Industries |
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Enterprise Fraud Management Using Cloud Computing: A Cost-Benefit Analysis Framework |
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Valuating Business Process Flexibility achieved through an Alternative Execution Path |
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Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator Of Citize |
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From “Take-It-Or-Leave-It” Offers to “Take-It-Or-Beleft- Out” Ultimatum - A Trade Mechanism for Online Services |
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Mass Customizing IT Service Agreements – Towards Individualized On-Demand Services |
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ITIL and the Creation of Benefits: An Empirical Study on Benefits, Challenges and Processes |
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Selecting Critical Processes for a Six Sigma Project – Experiences from an Automotive Bank |
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Online Government Advice: How to Succeed |
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A Multi-Tier Negotiation Protocol for Logistics Service Chains |
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Incorporating Willingness-To-Pay Data into Online Recommendations for Value-Added Services |
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A Model of Preference Elicitation: The Case of Distributed Resource Allocation |
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Cost-effective Firm Investments in Customer Information Privacy |
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Social Factors Influencing the Information Security Maturity of Malaysian Public Service Organisation: An Empirical Analysis |
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Understanding Consumer Recommendation Behavior in a Mobile Phone Service Context |
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Understanding the Adoption of Mobile Data Services: A Value Perspective |
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Enhancing Customer Experience within the Mobile Telecommunications Industry |
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Questioning the Use of Opaque Web Practices among Low-cost Airline Carriers |
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Supporting Moderators of Company Networks by an Optimization Service for Orchestration |
